1234N/A
1268EFFICIENCY IN PHONE SERVICE
1269FRIENDLINESS OF PHONE SERVICE
1270EFFICIENCY IN FACE-TO-FACE SERVICE
1271FRIENDLINESS OF FACE-TO-FACE SERVICE
1272ABILITY TO RESPOND TO REQUESTS AND COMPLAINTS
1273QUICK RESPONSE TO REQUESTS AND COMPLAINTS
1274PROVISION OF INFORMATION OF GENERAL INTEREST
1275BILLING CLARITY