1. Service*

		1	2	3	4	N/A
1174	EFFICIENCY IN PHONE SERVICE
1175	FRIENDLINESS OF PHONE SERVICE
1176	EFFICIENCY IN FACE-TO-FACE SERVICE
1177	FRIENDLINESS OF FACE-TO-FACE SERVICE
1178	ABILITY TO RESPOND TO REQUESTS AND COMPLAINTS
1179	SPEED IN RESPONDING TO REQUESTS AND COMPLAINTS
1180	PROVISION OF INFORMATION OF GENERAL INTEREST
1181	BILLING CLARITY

2. Water Supply and Treatment*

3. Infrastructures*

4. Environment*

		1	2	3	4	N/A
1207	URBAN CLEANING SERVICE (ROADS, LITTER BINS, ETC.)
1208	DOMESTIC WASTE COLLECTION SERVICE
1209	PROVISION OF RECYCLABLE WASTE COLLECTION CONTAINERS

5. Green Areas*

		1	2	3	4	N/A
1215	LAYOUT OF GREEN AREAS (AESTHETICS)
1216	MAINTENANCE OF GREEN AREAS
1217	GENERAL SATISFACTION REGARDING GREEN AREAS

6. OVERALL LEVEL OF SATISFACTION WITH INFRALOBO*

7. Are you aware of the activities developed by Infralobo?

YES

7.1 If you answered "Yes" in the previous question, please tell us how:


7.1.1 If you selected "Other means(s)" in the previous answer, please tell us which one(s):

RESIDENCE/ESTABLISHMENT LOCATION

Aldeias das Ferrarias

Dunas Douradas

Encosta do Lobo

Filipe Vieira

Mimosas

Quadradinhos

Quinta Jacinta

Trafal

Vale do Garrão

Vale do Lobo

Vale do Lobo II - Oceano Clube

Vale do Lobo III

Vilas Alvas

Secure Code

SPEED IN WORKS THAT INVOLVE CUTTING SUPPLY

CONCERN SHOWN BY THE COMPANY IN WARNING CUSTOMERS OF SUPPLY CUTS

EFFICIENCY IN THE PROVISION OF REQUESTED SERVICES

PROBLEM SOLVING ABILITY OF THE EMERGENCY SERVICE TEAM

RESPONSE SPEED OF THE EMERGENCY SERVICE TEAM

WATER QUALITY